Return & Refund Policy

Last Updated: August 25, 2026

At LifeThrive Home Medical Equipment, we value our customers and want you to feel confident about your purchase. We accept eligible returns within 30 days of delivery, subject to the conditions and exclusions below.

Eligible Returns

To qualify for a return, merchandise must be:

• Unused, unworn, unwashed, unaltered, and undamaged;

• In new and resalable condition;

• Returned with all original tags, accessories, manuals, components, and packaging; and

• In its original, unopened manufacturer packaging when required for health, hygiene, or safety reasons.

LifeThrive reserves the right to inspect returned merchandise and determine whether it meets the requirements of this policy.

Merchandise that shows evidence of use, wear, installation, assembly, damage, contamination, alteration, missing components, or other conditions that prevent the product from being safely resold as new may not qualify for a refund.

Health, Hygiene & Safety Restrictions

Because LifeThrive sells medical equipment and personal-care products, certain products are subject to additional return restrictions for health, hygiene, sanitation, and safety reasons.

Unless the product is defective, damaged upon arrival, incorrect due to a LifeThrive fulfillment error, or otherwise required by applicable law, products that come into direct contact with the body or bodily fluids may be nonreturnable once their original sealed packaging has been opened or the product has been worn, tried on, used, installed, or assembled, as applicable.

These products may include, but are not limited to:

• Incontinence products and supplies;

• Briefs, protective underwear, pads, liners, and underpads;

• Ostomy and urological products and supplies;

• Compression garments and hosiery;

• Personal-care and bathing products;

• Toilet seats, raised toilet seats, commodes, and related toileting products;

• Shower chairs, bath benches, and similar bathing equipment once opened, assembled, or used;

• Mattresses, mattress covers, overlays, and certain positioning products;

• Cushions and pressure-relief products once opened or used;

• Breastfeeding and breast-pump products or accessories that cannot safely be resold after opening;

• Wound-care products and dressings;

• Respiratory products and accessories that come into contact with the face, mouth, nose, or respiratory system; and

• Other products designated on the product page as nonreturnable for health, hygiene, sanitation, or safety reasons.

Please review the product page before opening or using a medical or personal-care product if you are unsure whether it is eligible for return.

A hygiene restriction does not eliminate any rights you may have concerning merchandise that arrives damaged, defective, incorrect, or otherwise covered by applicable law.

Nonreturnable & Final-Sale Items

The following are not eligible for return or exchange unless defective, damaged upon arrival, incorrect due to our error, or otherwise required by applicable law:

• Products that do not satisfy the Health, Hygiene & Safety requirements above;

• Personalized, customized, monogrammed, or specially ordered products;

• Altered merchandise;

• Perishable products;

• Products specifically identified as Final Sale or Nonreturnable before purchase; and

• Any other product that cannot safely or legally be resold as new.

Large Medical Equipment & Furniture

Medical furniture and large equipment—including certain hospital beds, lift chairs, power mobility devices, scooters, and similar oversized products—may be subject to product-specific return requirements, restocking fees, freight charges, manufacturer restrictions, or final-sale conditions.

Customers should review the applicable product page before purchasing large medical equipment.

Please contact LifeThrive before returning any oversized item. Unauthorized freight returns may not be accepted.

Return Shipping

For eligible standard returns, a $12.00 return shipping fee will be deducted from your refund.

The $12.00 return shipping fee will not apply when LifeThrive determines that:

• You received the wrong product due to our error;

• The product arrived damaged; or

• The product was defective upon arrival.

Additional return freight or restocking charges may apply to oversized or specialty products when disclosed in the applicable product terms.

Original shipping charges, if any, are generally nonrefundable unless the return results from an error by LifeThrive or as otherwise required by law.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible so we can evaluate the issue and determine the appropriate resolution.

We may request photographs of the product, packaging, shipping label, damage, or defect to help us resolve the issue.

Please do not discard the product or its packaging until LifeThrive has provided instructions.

Refunds

Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original form of payment, less any applicable return shipping, freight, or other disclosed charges.

Please allow approximately 7–10 business days after your refund has been issued for the credit to appear on your account. Processing times vary by bank or card issuer.

Exchanges

The fastest way to obtain a different product is to return your eligible item in accordance with this policy and place a separate order for the replacement item.

How to Start a Return

Returns must be authorized before merchandise is sent back to LifeThrive.

Use the Return option in your LifeThrive customer account or contact us for assistance.

Please do not send merchandise to a manufacturer, supplier, warehouse, or other address without receiving return instructions from LifeThrive.

Questions?

If you are uncertain whether an item is returnable, please contact us before opening, assembling, installing, wearing, or using the product.

LifeThrive Home Medical Equipment
Email: info@lifethrivemedi.com
Phone: 888-814-1093